Support

Help for installing, using, and restoring Weibo Video Downloader.

How to download media

1. Open a visible media post on weibo.com.
2. Select Download beside the post's native actions.
3. For a mixed-media post, choose the video or image ZIP option.
4. Choose a destination when Chrome displays its native Save dialog.

Image ZIP downloads

The extension packages every detected original-quality image from the selected post into one ZIP. The ZIP is prepared locally before Chrome asks where to save it.

Download allowance

Each installation includes three successful downloads per local calendar day. Failed preparation does not use the allowance. Active Pro access removes the daily limit.

Restore Purchase

Open the extension popup, choose Restore Purchase, and enter the exact email used at checkout. The extension does not save that email locally.

Troubleshooting

If the Download action does not appear, confirm that the post contains visible video or images and refresh the Weibo tab after installing or updating the extension. Private, removed, expired, or otherwise inaccessible media cannot be downloaded.